Missy G, No Tip From Me!

April 29th, 2008

This past Saturday night, I went out with Chaz and a two of our friends, Jess & Greg, to Applebee's for drinks, food and a fun time. We got sat at a high round table next to the bar by the hostess, which seemed nice to us because our drinks would get there quicker! XD

After about 20 minutes we realized that no server had come around to our table. We looked around for a bit and had almost decided to stop one of the random servers walking by when, suddenly, our waitress appeared. She slowly pulled out a notebook and said, eyes downcast: "Whaddya want?" No introduction or welcome, not even a "what would you like to drink" or any ounce of politeness!

Sort of taken aback, we all order our drinks and food (since we were ready by then). She is silent, except for the occasional "mhm" and then trudges (yes, slowly trudges) away. This beginning was kind of weird for Applebee's because they aren't your ordinary dumpy diner in the hills, at least not in our town. They are usually quite nice, with signs and interesting paraphernalia all over the walls, a fun atmosphere and they serve delicious food and mixed drinks.

Anyway, the waitress is pretty prompt on bringing back our drinks and then salads for me and Jess, which was good. We have some good conversation, finish our salads...and notice that about 45 minutes has gone by and the waitress hasn't even returned to fill our drinks or clear away our salad plates. My martini is gone and my water glass is just ice. :(

We wait, looking around for her but she is nowhere in sight! Another 10 minutes goes by and we finally see her emerge from the kitchen. She walks straight past us to a computer near one of the exits and proceeds to stare out the window for 5 minutes. O_o Then she goes back into the kitchen and comes out with food..."Yay!" we think! But no...the food is for her other tables, who had apparently been waiting longer than we had.

Our waitress walks back and forth for 10 more minutes delivering food (with other servers' help) to three other tables. We were just about to ask her where the hell our food was when some random server guy comes out and hands us our plates. Oh, FINALLY! Hungry as ever, we dig right in.

However...half of our food was COLD! X( We see her come out of the kitchen after this but head to the window again to stare out. Then she goes into the restroom. Chaz is pissed off at this point, because his chicken wings are so cold they tasted disgusting, so he was going to just give them back to her when she came out. Unfortunately it was a good 15 minutes before she did and he had to almost yell across the room at her to get her to stop.

Chaz tells the woman that he doesn't want the wings and to take them off our bill. She just shrugs and takes them away. WTF!?! XO Not even going to ask why or offer something else?? At this point we're all really seething. She didn't even get Greg's order right but he ate it all anyway because he was so hungry.

It's all we can do to flag her down again and get our checks. It was just insane how she seemed to just ignore us while we were there. I've never been so poorly treated in a restaurant before. I'm not a high maintenance person, but I do expect to be at least paid some attention if I'm ordering food. :P Chaz gave her a big fat ZERO for a tip. Greg just rounded his and Jess' check up to the next dollar. XD

Now I can be understanding if it looks like the person is having a bad day or is sort of distracted. But if you are so distracted that you can't even do your job then just don't come into work!! Is it that hard? Maybe yes you need the money...but then earn it! We weren't being rude or asking for special orders or causing her any trouble! She should have left her personal issues behind if that was the problem.

Yes, we should have talked to the manager but we were just so put off by the whole experience we just wanted to get out of there. The waitress' name was on the receipt: Missy G. Well Missy, you will probably get fired soon at some point. Because I doubt someone that inattentive in the food industry will ever keep their job for long.

Comments

This is an old post, so both comments and trackbacks are currently closed. If you wish to leave a response, please contact me.

Jordan Apr 29, 2008

My sentiments exactly on tipping her. I realize that a large portion of salary depends on tips, but if you can’t even earn them, you don’t deserve them. I try to be a nice tipper. I’ll tip 10% over if you went out of you way several times. Hell, it’s also nice to see them get a big tip. I once had a $15 bill, and left my waitress $10. It was like I made her day.

I just really hate when you get people who don’t give a shit. It really ruins your experience. One of my best friends is persistent with making sure someone knows how bad service was. She’s the one that’ll voice her opinion to the point our meal ends up being free :3

Miranda Apr 29, 2008

wow! I know it can be a stressful job.. and who knows if something had been going on with her personal life.. but come on! It’s not that hard to be nice, especially when your income depends on it. Her attitude sounds like she was just like that all of the time though.. And I bet if she went out to eat she would get steaming mad at waitresses that act like that. Sheesh.. some people.

Ashley Apr 29, 2008

I would have wanted to give her a big fat zero tip too. Colin would have probably given her a small tip though because he’s nice like that. It seems Colin and I always get the people who are having their first day as a waitress EVER. It’s happened several times. I get so frustrated when people in general act like idiots and don’t do their jobs properly. :P

Hev Apr 29, 2008

Melissa, you write a letter to the manager of Applebees & explain everything to him. If you can send copies of the receipts or give the exact times and what you ordered. That way the manager can know exactly what was wrong with the service & the food. This is how my mother & I handle restaurants that need to learn how to treat their customers or have service that needs to be changed. But again, this is just my suggestion. :D

Sarah Apr 29, 2008

If it had been my Sean that was there, he would have blown a gasket and refused to pay. I wouldn’t have been happy. Ugh, people need to brush up on their customer service and realise that them being paid relies on it.

Lene Apr 29, 2008

That’s one big fat reason for me to dislike going out to dinner. I don’t know what’s up with servers here, but most of them, not just some, suck to the point of Missy G. I occasionally encounter nice ones, specially at an Italian restaurant my family and I go semi-frequently, but else - it’s all terrible.

I tip good servers, and leave a big load of nothing to bad ones. My mom says that’s rude, and we always have a fight over that when it’s time to pay. She likes to tip even the rude / careless servers and that just infuriates me… a lot :P Oh yeah, and before I leave, I make sure to fill one of those customer satisfaction surveys leaving appropriate feedback for the server. I think that gets ignored though, because I keep finding the same servers when I come back and they are still as rude. That’s when I stop going altogether.

Sorry you had to come across that careless waitress, I know how it feels!

Christine Apr 29, 2008

wow, that sounds terrible, absolutely terrible. I prolly would have asked for the manager and explained as to why i wasn’t going to be paying for this bill.

she sounds like she broke every cardinal rule of waitressing.. she’ll get her karma tho. she prolly complains about low tips and doesn’t even realize why.

i’m w/ Hev, firing off a letter, or email these days, can’t hurt, and you might even get some gift certs.

Jess Apr 29, 2008

Haaaa yeah that was a fun night! And I like how she tried to hand yours and chaz’s drinks to Greg and I. Plus she tried to give Greg a salad and when we said “he didnt order one” she took out her notebook to check as if we were lying about it!! EERRRR! Down with Applebee’s and O’Charleys! :D

Sean Apr 29, 2008

That’s ridiculous. I wouldn’t of paid for anything more than your drinks, and that’s even pushing it. Working in a restaurant isn’t the same as working at McDonalds. You need to be polite and somewhat classy to earn your wage, as most of it is tips. It’s ridiculous if you expect someone to give you a tip for that shitty service they provided! I would of asked to speak to the manager if I was in your situation.

My tips are usually at least half of what the meal costs, or more if I get excellent service. If I have a great time and great discussions with my waiter/waitress, they deserve what they get. I have no problem giving 20 dollar tips on the rare occasion I eat at a restaurant if they deserve it.

Regina Apr 29, 2008

I wouldn’t have given her a tip either, that is so rude!

whitney Apr 30, 2008

that’s funny because my boyfriend and i went to applebee’s the other day and had close to the same experience, except our waitress smiled while continuing to neglect us the whole time. i wrote about it, and about the surprises we left her instead of a tip. :) you might enjoy it! i hate service like that.

Marieke Apr 30, 2008

Ohh my, that absolutely sounds terrible. I don’t know what I would do in a situation like that really. I’m a waitress myself (because I need to earn some money to go to college and all), and it already annoys me if my colleagues don’t ask our customers if everything is alright and all. We don’t get tips very frequently here in the Netherlands (and if we do, it’s most of the time something like €2) and if I would be treated like this, a wouldn’t give an extra either… I mean, I think you still have to deserve this.
It’s strange she didn’t offer you a free drink or something, because you had to wait for such a long time and the food wasn’t warm either… Weird!

Mike Haddad Apr 30, 2008

$20 says you weren’t actually in her section, and you got dumped in her lap because of some other issues. Separately, it’s all good and well to sit back and say stuff like “if you’re distracted, just don’t come into work” but I challenge you to make that fly in the real world.

Cristina Apr 30, 2008

WOW! After waiting 20 minutes for my server to show up I would have by then already decided NO TIP. Her behavior was totally unprofessional. And it totally downgrades the Applebee’s atmosphere. Like if we had a server like that at Chili’s? Come on you’ve seen the commercials, “WELCOME TO CHILI’S!!!!”

Man, haha I can’t even imagine the scene my dad would make if he were there. He gets all bent out of shape if he gets his food too soon or whatever. Getting customers like him is the reason I wouldn’t become a waitress, LOL.

This totally reminds me of the service we got at an IHOP one time. Guy brought us food, but no silverware, brought us water and never refilled it nor checked up on us. By the time we were ready to leave and still no check, we actually had to go up to the registers and tell them we got no check. Needless to say they didn’t get a tip and we haven’t been there since.

Yos Apr 30, 2008

Shame on you Missy G! X(
You’ve embarrassed Applebee!
you guys should’ve gave her a cent :P …and call the manager :)

Melissa Apr 30, 2008

$20 says you weren’t actually in her section, and you got dumped in her lap because of some other issues.

Oh we were definitely in her section. She covered our side of the bar including the few tables behind us. $20 please? :P

Separately, it’s all good and well to sit back and say stuff like “if you’re distracted, just don’t come into work” but I challenge you to make that fly in the real world.

Like I said: “Maybe yes you need the money…but then earn it!” It’s no excuse for anyone in ANY job, especially in customer service, to treat people so poorly. If I had issues to deal with and I knew I couldn’t be professional about it I wouldn’t risk losing my job and possibly causing myself even more grief.

I’d rather take a day off or work something out than jeopardize my performance and any future career possibilities. It doesn’t matter one bit what kind of job it is. Is that not a “real world” issue, to be professional at work? I certainly think so.

Destiny Apr 30, 2008

That’s one of the most horrible service I’ve ever heard of! You know, those kinds of people, I don’t think they should be in the customer service field. They’re just not cut out for it. Or else she was being biased, seeing a young group of people, and automatically thinking they’re not good tippers so then she doesn’t care. I’ve cut back on tipping good unless the service warrants it. I’m not going to tip for me doing the work for them - my husband is the harder one to try and not do that. That’s why I note if there’s a place that has horrible service. UNLESS if the food is REALLY good, I would not subject myself through that anymore. If I had the chance, I would have complained to the manager, and got my meal for free. I hope the pricing was decent or else you would be paying too much for something you didn’t enjoy.

Jeni Apr 30, 2008

Ugh, Applebees. My biggest pet peeve is when there’s a problem and the server does absolutely nothing to even try to fix it. Maybe they then would get a tip. If you try and help you are at least making an attempt to do your job. I really do not feel guilty about not tipping under those circumstances, in fact, a lot of times I fill out a customer survey. =)

Veronica May 01, 2008

I wouldn’t have tipped her well either. Even if you do have a bad day you can throw on a happy face and treat customers with respect, especially when you’re a server and most of the money you get is from tips. And especially if the food is cold, ick, at least ask the customer what’s wrong and how you can fix it - that’s what I was told to do (when I was server). I just don’t understand people.

A few years ago some friends and I went out to eat to a place we’ve been to many times before. The girl treated us like crap, we assume because we were in high school at the same and maybe she assumed we’d be rude or something? Who knows. She took forever to take our order, give us our food, and then finally our bill. A nice couple behind us was also complaining about her as well. One friend didn’t even want to tip her (there was about 5 of us) but the server was standing there watching us, we left about 5 or so bucks and left (which is pretty good considering how crappy she was). She got pissed and threw a little fit, made a remark, and when she walked by us RAN into me. We wanted to go to her manager but decided to just leave. Ever since I was young, I’ve always tipped well - once at the same place we left the girl a $10 tip and our bill was only about $20 because she was awesome.

Han May 03, 2008

I think I can top your terrible service :P
Went to a bar in canterbury called bar eleven. While we waited for HOURS for our food the other ’staff’ were messing about not doing their jobs. They were being violent to their ‘friend’ kicking him out and yelling NOONE LET HIM BACK IN and then to top it all off one of the staff - yes staff, flashed random passers by in the street - we were like w-t-f!

oh and the waitress gave me the wrong food - it was for someone else at the table. grrrr.

Melissa May 04, 2008

Our applebee’s is the good kind, as you described, if I went through what you did I would have went off.

I’m all shade of southern so missy g thang with the tude would probably have had those chicken wings force fed to her before I bit into her boss and got a free dinner to go lmao

I’m short.. and mean, it runs in the family and can’t be helped but god I just can’t stand rude people like that!

anywho, you’ve been tagged, hope ya don’t mind *sheepish grin*

Barbilee May 05, 2008

XO we had someone like that at the ove garedn
no tip netther
i also wante dto tell you i got the glamris life stuff pack and uni for sims 2 :)

Arwen May 06, 2008

Applebee’s must have a knack for hiring crappy servers.

I feel sorry for her if she was having a bad day, but you shouldn’t let that get in the way of your job. If it’s that bad, call in sick or something.

This one time I went to Applebee’s with a few friends, and we had ordered some frozen margaritas and a bunch of appetizers. About half an hour went by and there was no sign of our drinks, our food, or our waitress. Another 15 minutes went by and my husband went to complain. Turns out, our drinks had gone to a table of KIDS, and they had drank them (WTFBBQ?!). It also turns out, OUR WAITRESS HAD GONE HOME.

The manager came and apologized to us, and we ended up having to only pay for the drinks (because they couldn’t comp us alcohol.)

You should definitely say something to the manager, especially now that you have the server’s name. Call them up or something.